At NR Empire, we prioritize your satisfaction and stand behind the quality of our natural and organic products. If you are not fully satisfied with your purchase, we’re here to help with our hassle-free refund and return process. Please review the following guidelines.
Returns
- You have 30 days from the date of purchase to return any unused, unopened products in their original packaging for a refund or exchange.
- To initiate a return, please contact us at [email protected] with your order number and reason for the return.
- Return Shipping: Customers are responsible for return shipping costs unless the product was damaged or incorrect upon arrival.
- Non-Returnable Items: Due to hygiene and safety reasons, we cannot accept returns on opened items, including herbs, supplements, or any consumable products.
Refunds
- Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
- If approved, your refund will be processed within 7 business days to the original payment method. Depending on your bank or credit card company, it may take additional time for the refund to appear on your statement.
Exchanges
- We only replace items if they are defective or damaged. If you need to exchange a product, please email us at [email protected] with your order details and photos of the damaged or defective item.
- We will arrange for a replacement to be sent or offer a store credit, depending on product availability.
Damaged or Incorrect Items
If you receive a damaged or incorrect product, please contact us at [email protected] within 7 days of receiving your order. We will assist you in arranging a return and provide a replacement at no additional cost.
Sale Items
Only regular-priced items may be refunded. Unfortunately, sale items cannot be refunded or exchanged unless they are defective or damaged.
How to Return Your Item
- Contact us at [email protected] to initiate a return.
- Pack your item securely in its original packaging, including any accessories, manuals, and documentation.
- Ship the package to the following address:
NR Empire Returns
[Return Address Here]